Automated Reminders

Reduce no-shows by up to 80% with automated appointment reminders sent via Telegram or WhatsApp.

How It Works

The system automatically sends reminder messages to clients before their appointments:

1. A client books an appointment
2. Slotix schedules reminder messages based on your settings
3. At configured times, reminders are sent automatically
4. Clients can confirm, reschedule, or cancel with one tap

Configuration

Enable Reminders

1. Go to Settings > Reminders
2. Toggle reminders on
3. Configure timing and channels

Timing Options

Set when reminders are sent:

Enable any combination based on your needs.

Delivery Channel

Choose how reminders are sent:

• Telegram - If client has Telegram contact
• WhatsApp - If client has WhatsApp contact
• Both - System chooses based on client preference

Reminder Messages

Default Messages

Slotix sends professionally written reminder messages including:

• Client’s name
• Appointment date and time
• Service booked
• Your business name
• Confirmation/action buttons

Custom Messages

Personalize your reminder messages:

1. Go to Settings > Reminders > Message Templates
2. Edit the template for each timing
3. Use variables like {client_name}, {date}, {time}, {service}

Client Actions

Reminder messages include action buttons:

Confirm

Client confirms they’ll attend. The appointment status updates to “Confirmed.”

Reschedule

Client requests to change the time. You receive a notification and can propose new times.

Cancel

Client cancels the appointment. The slot becomes available for others to book.

Best Practices

1. Enable multiple reminders - One isn’t always enough
2. 24h + 2h combo - Works well for most businesses
3. Monitor no-show rate - Adjust timing if needed
4. Personalize messages - Clients respond better to personalized communication
5. Include essential info - Make sure clients have what they need