WhatsApp Integration
Meet your clients on WhatsApp, the world’s most popular messaging app.
Features
- Business API integration - Professional WhatsApp presence
- Automated messages - Booking confirmations and reminders
- AI conversations - Natural language booking experience
- QR code delivery - Send loyalty coupons via WhatsApp
Setup Options
WhatsApp integration requires the WhatsApp Business API. There are two setup modes:
Centralized Mode
Use Slotix’s shared WhatsApp number:
- Quick setup (no registration needed)
- Messages come from Slotix’s verified number
- Best for getting started quickly
Dedicated Mode
Use your own WhatsApp Business number:
- Messages come from YOUR number
- Requires Twilio account setup
- More professional appearance
- Full control over messaging
Setup with Twilio
For dedicated mode, you’ll need a Twilio account:
Step 1: Create Twilio Account
- Sign up at twilio.com
- Complete phone verification
- Note your Account SID and Auth Token
Step 2: Get WhatsApp Sender
- In Twilio console, go to Messaging > Senders > WhatsApp Senders
- Register a phone number for WhatsApp
- Complete the WhatsApp Business verification process
Step 3: Connect to Slotix
- Go to Settings > Integrations > WhatsApp
- Select Dedicated Mode
- Enter your Twilio credentials:
- Account SID
- Auth Token
- WhatsApp number
- Click Connect
How It Works
Client Experience
- Client messages your WhatsApp number
- AI responds and offers to help
- Client can ask questions or book
- Booking confirmation is sent instantly
- Reminders arrive before the appointment
Message Types
| Type | When Sent |
|---|---|
| Welcome | First message from client |
| Booking Confirmation | After successful booking |
| Reminder | Before appointment (configurable) |
| Cancellation | When appointment is cancelled |
| Coupon | When loyalty reward is earned |
WhatsApp Message Templates
WhatsApp Business requires pre-approved templates for outbound messages.
Default Templates
Slotix provides templates for:
- Appointment confirmations
- Reminders (24h, 12h, 2h)
- Cancellation notices
- Loyalty coupons
Custom Templates
To use custom message templates:
- Create templates in Twilio console
- Get them approved by WhatsApp
- Configure in Slotix settings
Troubleshooting
Messages Not Sending
- Check your Twilio account balance
- Verify the phone number is WhatsApp-enabled
- Ensure credentials are correct in Slotix
- Check Twilio logs for error messages
Template Errors
- Ensure you’re using approved templates
- Check template variables match expected format
- Verify template hasn’t been disabled
Client Not Receiving Messages
- Confirm the client’s phone number is correct
- Check if the client has WhatsApp installed
- Verify the number format (include country code)
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